In order to deliver our services and customer assistance, we collect personal information about our users. Websites, phone applications, email, and telephone are some of the channels we use to deliver our services and customer support. 

The personal data we collect may be influenced by the platform, product, service, or support you use.

Not all of the information we seek, collect, and process is “Personal Information”, this includes the vast majority of “User Generated Content” that you provide us with the goal of sharing with other users during a transaction. 

This privacy policy does not apply to such “Non-Personal Information.” However, because non-personal data can be aggregated or linked to personal data, it will be viewed as personal data in this context, as a result, for the sake of transparency, this privacy policy will include both types of information.

In some cases, users may provide us with personal information without our asking for it, or by using methods that are not intended for the collection of specific types of information. While we may take reasonable precautions to protect this data, the user may have circumvented our systems, processes, and controls, and thus the information provided will not be subject to this privacy policy.

In some cases, users may provide us with personal information via platforms beyond our control, such as social media or forums. While any information collected by us is subject to this Privacy Policy, the platform through which it was communicated is subject to its own.

We collect personal information in the following ways 

Specific information provided by you

You may be asked to provide certain types of personal information while using our This could occur via our website, applications, online chat systems, phone, paper forms, or in-person meetings.

The following information may be requested, collected, or processed by us:

 Account Information – Password

Contact Information (email address, phone number)

Physical address and timezone information

Full name, proof of identity (e.g., driver’s license, passport, voters card or NIN)

Financial information such as bank account details for funds disbursement

User Generated Content such as transaction descriptions and transaction attachments.


  • Information obtained from others

Users can initiate a transaction with non-users by providing contact information such as an email address, physical address and phone number. In these cases, we will collect and store the information in order to contact the non-user.

Personal information about users may be collected from public sources in some cases.

A third party or partner may initiate transactions on your behalf; in these cases, the information available is the same as that which we may request, collect, and process from individual users. While our partners’ platforms are subject to their own privacy policies, any personal information transferred to our platform is treated and protected as if it were submitted by a user.

Other websites’ links

You may come across links to third-party websites on our website. These links could be from us, or they could be generated by other users. These linked sites are not under our control, so we cannot be held liable for their actions. We recommend that you read the terms and conditions of use and the privacy policy of any other website before providing your personal information.

What we do with your personal information

We request, collect, and process information primarily to provide users with the product or service they have requested. We may use your personal information for the following purposes, in particular:

 provide the requested service or product

make it easier to create agreements;

assist you with technical or other issues;

respond to inquiries about our services or to complaints;

promote other programs, products, or services that you might be interested in (unless you have opted out of receiving such communications);

allow for debugging, testing, and general platform operation;

perform data analysis and research, as well as to build and improve our platforms;

comply with legal and regulatory obligations; if permitted or required by law; or for other purposes with your consent, unless you withdraw your consent for these purposes.

Lawful processing of our users personal information includes (but not limited to) : when a user has given permission

when required to carry out a contract in which the user is a party;

Processing is required for us to meet our legal obligations.

Processing is required to protect our users’ or another natural person’s vital interests.

Processing is carried out in the pursuit of our legitimate interests, which do not infringe on the rights of our users.

Third party disclosureWe may disclose your personal information to third parties involved in a transaction with you, such as, but not limited to:



affiliates involved in transaction origination

Other disclosures :

We may also disclose personal information about you to third parties for the following reasons:

if necessary to provide the requested service or product;

We receive court orders, subpoenas, and other information requests from law enforcement;

unless otherwise authorized or required by law; or

with your permission, for other purposes.

Providers of third-party services: Users’ personal information may be stored or processed on our behalf by third-party service providers. Our third-party service providers are contractually obligated to use your personal information only on our behalf and in accordance with our instructions.

Among our third-party service providers are: Providers of cloud hosting, storage, networking, and related services

communication service providers

Providers of financial services

Providers of marketing services

Providers of security: Rights to your personal information

You have the right to request access to your personal information held by We must allow you to see the personal information we have on file for you, unless an exception applies; you can do so by logging into your account. 

Please contact our support if you want to access information that isn’t available through your user account or if you want to download all personal information we have on file for you in a portable data format.

You also have the right to request that any personal information we hold about you be corrected, the user settings page allows you to update all of your personal information.


There may be limitations on how you can use your rights. This is due, in large part, to the nature of the products and services we offer. Much of the information we collect is used to facilitate user contracts, payments, protecting legitimate users, and meeting our legal obligations.


Rights to erasure 

Most personal information cannot be deleted because it is used to support user contracts, document financial transactions, and protect users on the platform. Non-personal data that is linked to personal data may be erased or anonymized.


Rights to temporary processing restriction 

 In certain circumstances, you may exercise this right, particularly if you believe that the personal data we have is inaccurate or that we do not have legitimate grounds to process your information. You may exercise this right in either case by contacting our privacy officer.


Unless otherwise specified, users may exercise any of the aforementioned rights by contacting our Privacy Officer.


We will review this privacy policy on a regular basis and may update it as needed.

Effective : May 20, 2022.